Save money. Save hassle. Save forests.

Stop Flushing Money Away

350-sheets, 3-ply bamboo rolls that outlast supermarket brands and give you more for less.

Never Run Out Again

No more aisle-seven emergencies. Repeats on schedule so you never hit the cardboard.

Grow Forests, Not Landfills

Plastic-free packaging and a tree planted with every pack. Proud to planting trees with Carma Earth.
Click here for more information

Choose Your Pack

18 rolls

£0.21/100 Sheets

🌳

36 rolls

£0.17/100 Sheets

🌳🌳

54 rolls

£0.15/100 Sheets

🌳🌳🌳

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30 Day Money Back Guarantee🛡️

Try Uranus risk-free. If you don’t love it after the first roll, it’s on us. And yes — we’ll still plant your tree. 🌳

• Terms & Conditions Apply

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How Good Is Uranus? ▶

It's not just good. It's fucking brilliant.

• 3-Ply Armor for Your Ass. Silky, soft, and strong. No doubling sheets, no tearing, no dust. Just one wipe, done right.
• No Roll Lies. We don’t do fake “mega” tubes or sneaky downsized rolls. Ours are big, honest, and long-lasting — so you’re not swapping them out every other day.
• Eco-Friendly & Discreet. Every pack comes in fully recyclable paper packaging. The design makes your bathroom look sharp, but delivery shows up in a plain box — no awkward doorstep looks.
• The No-Clog Promise. Flush once, forget about it. No second flushes, no toilet stress, just smooth drains and peace of mind.

Why Bamboo? ▶

• Bamboo = Nature’s Butt Upgrade. Smooth, gentle, and naturally antimicrobial, hypoallergenic, and biodegradable.
• Soft and Tough. The perfect balance of silky comfort and wipe-done strength.
• Sensitive-Skin Friendly. Less residue, less irritation, less mess — just clean comfort.
• The Fastest-Growing Rebellion. Bamboo shoots up to 1 meter a day and is harvestable in 3–5 years (trees take 20–50). Smaller footprint, bigger impact, and it regrows on its own.

Click Here To See The Comparison.

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See how Uranus beats every top brand.

Save up to ~63% compared to top brands^*.

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18 Rolls36 Rolls54 Rolls

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ⓘ How we calculate Cost-per-Wipe & Usable Wipes

Let:

• R = rolls per pack
• S = sheets per roll
• P = price per pack
• i = standard wipe units needed per bathroom visit (adjusted for ply strength; 2-ply ≈ 1.5× more)
• L, W = sheet dimensions (cm)
• A₀ = 100 cm² (area of a 10×10 cm sheet)
• A_sheet = L × W

Note: For calculations we assume i = 1.0 for strong 3-ply papers and i = 1.5 for weaker 2-ply papers (to reflect extra folds needed and more regular tearing).

Pack Wipe Units (standardised): R × S × Asheet / A₀

Usable Wipes (visits): (R × S × Asheet / A₀) ÷ i

Cost-per-Wipe: P ÷ Usable Wipes

Why wipes can be higher than sheets:
We compare brands fairly by standardising to a 10×10 cm wipe unit. Uranus sheets are 10×12 cm, so each Uranus sheet equals 1.2 standard wipe units.
That’s why a pack can deliver more standardised wipes than its raw sheet count.

Strength matters:
We adjust for real-world use. 2-ply tends to rip or need extra folds, so it typically needs ~1.5× more wipe units per visit than strong 3-ply. This multiplier is baked into i.

Usable wipes (what you actually get):
Usable Wipes = (R × S × (L × W) / 100) ÷ i
This tells you how many effective, standardised wipes a pack delivers.

Cost-per-wipe (what you pay per visit):
Cost-per-Wipe = P ÷ Usable Wipes
Cheaper baskets can still cost more per wipe if they’re smaller sheets or weaker ply — meaning you buy more often over time.

^* How we calculate “% cheaper”:54-pack example — Uranus 15p per 100 standardised wipes vs category benchmark ≈41p.
Formula: (Benchmark − Uranus) ÷ Benchmark → (41 − 15) ÷ 41 ~ 63% cheaper.

• SHOP URANUS

How to Buy Uranus

It’s stupidly simple:

1. Choose Your Pack

Pick the pack size that fits your throne. Bigger packs = better value.

2. Set Your Rhythm

Wipe weekly, monthly, or whenever your ass demands. One-time or subscription — you call the shots.

3. Delivery + Tree Planted

We ship your rolls fast (next day). You wipe, we plant a tree. Even your loo breaks are fuelling rebellion.

• EXPLORE URANUS

ABOUT US

"Hey, I’m Lewis. I evolved from flinging bananas to flinging toilet rolls. Now I help humans wipe with comfort, comedy, and conscience.
Together with the Uranus crew, I plant trees and save butts everywhere. We’re not a faceless corporation — just a small team with big dreams (and even bigger rolls). Every pack plants a tree (with Carma Earth). And every laugh makes life a little less serious. We design, ship, and laugh our way through Uranus so you can too."

Your daily routine fuels a global rebellion against soul-destroying brands and deforestation.

Proud to be planting trees with Carma Earth

Questions & Answers

• SHOP URANUS

The Uranus App: The Digital Temple of Logs

First roll in the universe with its own app!

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More Details ▶

• Track your personal forest—every pack plants a tree!
• Name your trees and and monitor their growth.
• Earn "Wipe Points™" for discounts, rewards, freebies (and extra perks) that you can claim to use on any future products.
• Vote on new roll designs and embossments.
• Confess anonymously and laugh at bathroom tales with our 24-hour confession logs.
• Health monitoring and support: Free access to professionals, health tracking, and discreet peace of mind

App Currently Under Enhancement. Will be back soon!

• EXPLORE URANUS

Shipping & DeliveryAt Uranus, we believe toilet paper should roll up to your door without drama. That’s why all orders ship FREE across the UK — always.🚀 Delivery SpeedNext-Day Delivery: Order before 2pm (Mon–Fri) and your Uranus rolls will arrive the very next working day.Orders placed after 2pm, on weekends, or bank holidays ship the following working day.📦 Where We DeliverWe currently deliver across the United Kingdom (mainland).At the moment, we don’t ship internationally — Uranus is keeping things local (for now).💸 Shipping CostFree. Every time. No hidden fees. No “minimum spend.”Whether it’s one roll or a year’s supply — shipping is on us.🚚 CarriersWe work with trusted couriers (Royal Mail, DPD, or similar) to make sure Uranus lands at your loo quickly and safely.📝 TrackingOnce your order is dispatched, you’ll receive an email with tracking info. No guesswork, just a straight path to Uranus.❌ Missed DeliveriesIf you’re not in, the courier will leave a card, attempt redelivery, or drop your package at a local collection point.🛑 Delivery IssuesStuff happens (delays, lost parcels, couriers who can’t find Uranus). If your order hasn’t arrived within 3 working days, drop us an email at [email protected] with your order number, and we’ll sort it.

Privacy PolicyEffective Date: 14th September 2025We’re Uranus (“we”, “us”, “our”), and yes — even toilet paper needs a privacy policy. We take your data as seriously as we don’t take ourselves. This page explains what we collect, why we collect it, and how you can control it.1. Information We CollectWhen you interact with wipeuranus.com, we may collect:Personal info: name, email, address, phone (if you give it when buying or signing up).Payment info: processed securely by our payment providers (Stripe, PayPal, etc.). We don’t store full card details.Order details: what you bought, how much, delivery details.Technical info: IP address, browser type, cookies (so our site works and doesn’t look like it’s from 1998).Marketing preferences: whether you want Uranus emails in your inbox.2. How We Use Your DataWe use your data to:Fulfil orders (can’t ship Uranus without knowing where your bum lives).Send updates (order confirmations, shipping notices, refunds).Improve our site & products (so Uranus gets better with every wipe).Share promos, jokes, and updates (only if you’ve opted in).Keep things safe and legal (fraud prevention, tax records).3. Legal Basis (GDPR Stuff)We process your data because:It’s necessary for a contract (you bought Uranus, we need to deliver it).We have legitimate interests (running ads, improving service, planting trees).You gave us consent (for marketing emails or app notifications).We have legal obligations (HMRC loves records).4. Sharing Your DataWe only share with:Payment processors (Stripe, PayPal) — to take your money.Delivery partners — so Uranus gets to your loo.Email platforms (e.g., Mailchimp/Klaviyo/Kit) — to send cheeky emails.Analytics tools (e.g., Google Analytics) — so we know what’s working.
We don’t sell your data. Ever. Not even for a lifetime supply of quilted 3-ply.HotjarWe use Hotjar to better understand how visitors use wipeuranus.com — like which pages are popular, how you scroll, and where you click. This helps us improve the site and make Uranus less of a pain in the arse.Hotjar collects:Device and browser informationClicks, scrolls, and movementsPages visited and time spentSurvey responses (if you choose to fill them in)Hotjar automatically masks keystrokes so it doesn’t record things like passwords or payment details.You can opt out of Hotjar tracking at any time by visiting:
👉 https://www.hotjar.com/legal/compliance/opt-out5. CookiesWe use cookies to:Keep your cart full.See how people use our site.Make ads less random.
You can disable cookies in your browser, but Uranus may not work properly without them.6. Data RetentionOrders: kept for 6 years (legal requirement).Marketing consents: kept until you unsubscribe.Anything else: only as long as needed.7. Your RightsUnder UK GDPR, you can:Access your dataCorrect itDelete it (“wipe it”)Restrict or object to processingWithdraw consent (unsubscribe)Complain to the ICO (Information Commissioner’s Office) if we misbehaveTo use your rights, email us at [insert email address].8. SecurityWe use secure connections (SSL/HTTPS), reputable third-party processors, and common sense. No system is perfect, but we do our best to keep Uranus (and your data) safe.9. ChildrenOur products and site aren’t aimed at kids. If you’re under 16, ask your parents before signing up.10. Updates to This PolicyWe may update this policy from time to time. If we make big changes, we’ll post a notice on the site (and maybe crack a joke about it).11. Contact UsIf you have questions, or want to exercise your rights:Email: [email protected]

Uranus Refund & Satisfaction Guarantee PolicyEffective Date: 14th September 20251. OverviewAt Uranus (“we”, “us”, “our”), your satisfaction is our priority. We’re proud of our products—and we want you to love them. If for any reason you’re not happy, this policy outlines how refunds, replacements, and our Satisfaction Guarantee work. These rights are in addition to your statutory rights under UK law (including the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, etc.).2. ScopeThis policy applies to purchases made directly from wipeuranus.com or any other authorised Uranus sales channel. It does not cover products bought from third-party retailers (unless they are authorised, in which case their own policies may also apply).These terms cover:CancellationsRefundsReplacementsFaulty or damaged itemsDissatisfaction under our “Uranus Satisfaction Guarantee”3. Cancellation & Returns (Consumer Rights)You have a 14-day cooling-off period under UK law (Consumer Contracts Regulations) for most orders, starting the day after you receive the goods. During this period, you can cancel a non-subscription (one-off) purchase, even if the product has arrived.To cancel, notify us in writing (e.g., via email to: [email protected]) with your order number and details.If you cancel, you must return the goods (if applicable). Unless the goods are hygiene-sensitive and opened (see below), they must be in a resalable condition. Return shipping costs are the customer’s responsibility unless the return is due to our error or faulty goods.Refunds will be issued to the same payment method used originally, within 14 days of us receiving the return, or proof of return, unless otherwise required by law.4. Hygiene & Opened ProductsBecause of the nature of toilet paper and other hygiene-sensitive items:If the product has been opened or unsealed, we generally cannot accept returns under the 14-day cancellation right unless there is a fault or damage.Intact, unopened packs are eligible for returns under the standard cancellation period.5. Faulty, Damaged or Incorrect ItemsIf your order arrives:DamagedIncorrect (wrong product, size, etc.)You must contact us within 48 hours of delivery, provide photos or other evidence, order number, and description of problem.We will, at our discretion:Replace the product with the correct, undamaged oneOr issue a full refund (including standard shipping costs if the fault/damage was ours)6. The Uranus Satisfaction GuaranteeOver and above your statutory rights, we offer our Uranus Satisfaction Guarantee:If you are not satisfied with your product, you may request either:a) One replacement pack of equivalent or the nearest equivalent product; orb) A refund of the purchase price (excluding expedited shipping charges).This guarantee applies to only one claim per household/customer account for qualifying orders.Eligibility:Order must have been placed directly with usDelivered within the United KingdomThe claim must be made within 30 calendar days of the delivery dateYou must provide your order number, delivery date, name & postcode, issue description, and (where relevant) supporting evidenceReturns under Guarantee:Unopened packs may need to be returned, at our discretionIf a return is required, we will provide instructions. Return must be made within 14 days of authorisation.Remedies:Refunds will be processed back to original payment method within 14 days of claim approvalReplacements will be dispatched within a reasonable time7. Refund of Delivery / Shipping CostsIf the entire order is refunded, standard delivery is refunded.Expedited shipping fees are only refundable if required by statute or if the fault is ours.8. Trees & GuaranteesWe will honour the promise “we’ll still plant the tree” for orders even if a refund or replacement is made under the Satisfaction Guarantee.Tree planting is handled via Carma Earth, and we provide proof of planting / tracking where applicable.9. Exclusions & LimitationsWe cannot offer refunds or replacements in certain circumstances, including but not limited to:Misuse of the productOpened/unsealed packs in cases of change of mind (except if faulty)Claims made after the applicable time limits (cooling-off, guarantee periods)Bulk/commercial orders (unless expressly covered)Where evidence is not provided where reasonably requiredAbuse or fraudulent claims (e.g., multiple claims under different accounts for same issue)10. Process to ClaimTo make a refund, replacement, or guarantee claim:Contact us at [email protected] with:Order numberDelivery dateYour name & postcodeDescription of the issuePreferred remedy (refund or replacement)Photos or evidence if relevantWe will assess within 14 working days and respond with next stepsIf return needed, you’ll receive instructions and return addressOnce claim is approved, we will initiate the refund or send replacement11. Refund TimingRefunds will be made to the original payment method within 14 calendar days of our acceptance of your claim or upon receiving the returned goods (whichever is later), unless statute requires otherwise.12. Contact InformationIf you have any questions or wish to make a claim:Email: [email protected]

Terms & ConditionsEffective date: 20th August 20251. Introduction1.1. These Terms & Conditions (“Terms”) govern all Orders placed with Uranus (“we”, “us”, “our”) for products offered via wipeuranus.com or any authorised channel operated by us.
1.2. These Terms apply to all sales, deliveries, and guarantees, including but not limited to the Uranus Satisfaction Guarantee.
1.3. These Terms are in addition to your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and other applicable law (“Statutory Rights”). If there is any conflict, Statutory Rights prevail.2. DefinitionsCustomer: the end consumer purchasing Products for personal (non-business) use.Order: a purchase of Products placed with us.Products: Uranus toilet paper and related items.Delivery Date: the date Products are recorded as delivered.Working Day: any day other than Saturday, Sunday, or public holiday in England.3. Orders & Payment3.1. All Orders are subject to acceptance and availability.
3.2. Payment must be received in full before dispatch. Prices include VAT where applicable.
3.3. We reserve the right to refuse or cancel Orders where payment is unauthorised, fraudulent, or where pricing/stock errors occur.4. Delivery & Risk4.1. Delivery times are estimates only. While we aim to dispatch promptly, delays may occur due to supply chain issues, courier disruption, or force majeure events.
4.2. Risk of loss or damage passes to you once Products are delivered to the address provided.
4.3. We are not liable for delays outside our control but will take reasonable steps to minimise impact.5. Returns, Cancellations & Hygiene5.1. You may cancel most Orders within 14 days of delivery under consumer law, except for hygiene-sensitive Products (e.g. opened/unsealed toilet paper).
5.2. Faulty or damaged Products must be reported within 48 hours of delivery with supporting evidence.
5.3. Returns (if accepted) must be authorised and sent back within 14 days at your cost, unless Products are faulty.6. Uranus Satisfaction Guarantee6.1. In addition to Statutory Rights, we offer the Uranus Satisfaction Guarantee: if you are not satisfied, you may request one replacement pack or a refund of the purchase price (excluding expedited shipping).
6.2. Eligibility is limited to one claim per household/Customer account. Full details are set out in Annex A (Guarantee Terms).7. Exclusions & Limitations7.1. We are not responsible for:Normal wear/tear or misuse.Issues caused by third-party services (e.g. couriers).Delays outside our reasonable control.Indirect, incidental, or consequential loss (e.g. loss of enjoyment, loss of income).
7.2. Our liability is limited to the purchase price of the affected Products, except where liability cannot be excluded by law (e.g. for death/personal injury due to negligence or fraud).8. Promotions & Discounts8.1. Promotional codes must be valid at time of purchase and cannot be applied retrospectively.
8.2. We may withdraw or amend promotions at any time.9. Subscriptions9.1. If you subscribe, you authorise us to take recurring payments until cancellation.
9.2. Subscriptions can be paused or cancelled at any time before the next billing date.10. Intellectual PropertyAll brand names, logos, product designs, text, and media remain the intellectual property of Uranus Ltd. Use without written consent is prohibited.11. Data ProtectionWe collect and process personal data in line with our Privacy Policy. By placing an Order, you consent to this processing.12. Force MajeureWe are not liable for any failure or delay caused by events outside our reasonable control (including natural disasters, strikes, transport disruption, pandemics, or government action).13. Changes to TermsWe may amend these Terms at any time. Updated Terms apply prospectively and will not affect Orders already placed.14. Governing Law & JurisdictionThese Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.Annex A — Uranus Satisfaction Guarantee
1. Introduction
1.1. These Terms & Conditions (“Guarantee Terms”) govern the voluntary Uranus Satisfaction Guarantee offered by Uranus Ltd (“we”, “us”, “our”).
1.2. This guarantee is in addition to and does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other applicable consumer law (“Statutory Rights”).
1.3. If there is any conflict between these Guarantee Terms and your Statutory Rights, your Statutory Rights prevail.2. Definitions
Customer: the end consumer who purchases the Products for personal (non-business) use.
Order: a purchase of Products placed directly with us via wipeuranus.com or another authorised sales channel operated by us.
Products: our toilet paper and directly related items covered by this guarantee (excluding third-party goods).
Delivery Date: the date the Products are first recorded as delivered to the delivery address.
Working Day: a day other than a Saturday, Sunday or public holiday in England.3. Scope of the Guarantee
3.1. If you are not satisfied with the Products, you may request either:
(a) one replacement pack of equivalent or nearest-equivalent Product; or
(b) a refund of the Purchase Price actually paid (excluding expedited shipping),
subject to these Guarantee Terms.3.2. Only one remedy will be provided per qualifying claim.
3.3. Where marketed that “we’ll still plant the tree,” we will do so in accordance with Clause 12.4. Eligibility
4.1. The guarantee applies to Orders:
(a) placed directly with us;
(b) delivered within the United Kingdom;
(c) submitted by a Customer who is a first-time purchaser (or at our discretion, the first delivery in a subscription).4.2. Limit: one approved claim per household and per Customer account.
4.3. Consumers only — excludes business, bulk, wholesale, or commercial Orders.5. Claim Window & Notice
5.1. Notify us within 30 calendar days of the Delivery Date.
5.2. Transit damage, shortages, or visible defects must be reported within 48 hours of Delivery Date with photos.6. How to Claim
Email [email protected] with:
• Order number + Delivery Date
• Full name + postcode
• Issue description + preferred remedy
• Supporting evidence if requestedWe may require return of unopened packs, or written confirmation of disposal. Failure to provide information may result in rejection.7. Returns, Hygiene & Inspection
7.1. For hygiene reasons, opened/unsealed toilet paper cannot be returned unless faulty.
7.2. Returns (if required) within 14 days of our authorisation.
7.3. We may inspect or require evidence before approving a remedy.8. Remedies
8.1. Refunds: issued to original payment method within 14 days of approval.
8.2. Replacements: dispatched within a reasonable time at our cost. If unavailable, we may supply nearest-equivalent.
8.3. We are not responsible for delays caused by incomplete info or external events.9. Exclusions
No cover for: normal wear/tear; misuse; unauthorised sellers; commercial Orders; out-of-window claims; duplicate/abusive claims; dissatisfaction with external services.10. Fraud & Abuse
We may reject claims where fraud, misrepresentation, or abuse is suspected. Additional verification may be required.11. Price & Delivery Charges
Refunds limited to Purchase Price. Standard delivery refunded if full Order refunded. Expedited shipping not refunded unless required by law. Taxes/customs not refunded where non-recoverable.12. Tree Planting
We instruct a reforestation partner to plant a tree per Order. Symbolic only, no property rights. Survival not guaranteed. Independent of remedy.13. Data Protection
We handle data per our Privacy Policy. Claim info may be used for fraud prevention and quality control.14. Statutory Rights
Your Statutory Rights remain unaffected. Cancellation under consumer law: 14 days (hygiene exception applies). Faulty goods covered under Consumer Rights Act 2015.15. Limitation of Liability
Liability limited to Purchase Price. We do not exclude liability for death/personal injury caused by negligence, fraud, or non-excludable law. No liability for indirect/consequential loss. Customers must mitigate losses.16. Force Majeure
We are not responsible for failures/delays due to events outside our reasonable control.17. Changes
We may modify/suspend/withdraw this guarantee prospectively. Changes do not affect prior Orders.18. Assignment & Third-Party Rights
18.1. You may not assign rights without our consent.
18.2. No third-party rights under Contracts (Rights of Third Parties) Act 1999.19. Severability & No Waiver
Invalid provisions do not affect remainder. Failure to enforce rights is not a waiver.20. Governing Law & Jurisdiction
English law applies. Courts of England and Wales have exclusive jurisdiction.21. Contact
Email queries or claims to: [email protected] Refund & Satisfaction Guarantee PolicyEffective Date: [insert date]1. OverviewAt Uranus (“we”, “us”, “our”), your satisfaction is our priority. We’re proud of our products—and we want you to love them. If for any reason you’re not happy, this policy outlines how refunds, replacements, and our Satisfaction Guarantee work. These rights are in addition to your statutory rights under UK law (including the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, etc.).2. ScopeThis policy applies to purchases made directly from wipeuranus.com or any other authorised Uranus sales channel. It does not cover products bought from third-party retailers (unless they are authorised, in which case their own policies may also apply).These terms cover:CancellationsRefundsReplacementsFaulty or damaged itemsDissatisfaction under our “Uranus Satisfaction Guarantee”3. Cancellation & Returns (Consumer Rights)You have a 14-day cooling-off period under UK law (Consumer Contracts Regulations) for most orders, starting the day after you receive the goods. During this period, you can cancel a non-subscription (one-off) purchase, even if the product has arrived.To cancel, notify us in writing (e.g., via email to: [email protected]) with your order number and details.If you cancel, you must return the goods (if applicable). Unless the goods are hygiene-sensitive and opened (see below), they must be in a resalable condition. Return shipping costs are the customer’s responsibility unless the return is due to our error or faulty goods.Refunds will be issued to the same payment method used originally, within 14 days of us receiving the return, or proof of return, unless otherwise required by law.4. Hygiene & Opened ProductsBecause of the nature of toilet paper and other hygiene-sensitive items:If the product has been opened or unsealed, we generally cannot accept returns under the 14-day cancellation right unless there is a fault or damage.Intact, unopened packs are eligible for returns under the standard cancellation period.5. Faulty, Damaged or Incorrect ItemsIf your order arrives:DamagedIncorrect (wrong product, size, etc.)You must contact us within 48 hours of delivery, provide photos or other evidence, order number, and description of problem.We will, at our discretion:Replace the product with the correct, undamaged oneOr issue a full refund (including standard shipping costs if the fault/damage was ours)6. The Uranus Satisfaction GuaranteeOver and above your statutory rights, we offer our Uranus Satisfaction Guarantee:If you are not satisfied with your product, you may request either:a) One replacement pack of equivalent or the nearest equivalent product; orb) A refund of the purchase price (excluding expedited shipping charges).This guarantee applies to only one claim per household/customer account for qualifying orders.Eligibility:Order must have been placed directly with usDelivered within the United KingdomThe claim must be made within 30 calendar days of the delivery dateYou must provide your order number, delivery date, name & postcode, issue description, and (where relevant) supporting evidenceReturns under Guarantee:Unopened packs may need to be returned, at our discretionIf a return is required, we will provide instructions. Return must be made within 14 days of authorisation.Remedies:Refunds will be processed back to original payment method within 14 days of claim approvalReplacements will be dispatched within a reasonable time7. Refund of Delivery / Shipping CostsIf the entire order is refunded, standard delivery is refunded.Expedited shipping fees are only refundable if required by statute or if the fault is ours.8. Trees & GuaranteesWe will honour the promise “we’ll still plant the tree” for orders even if a refund or replacement is made under the Satisfaction Guarantee.Tree planting is handled via our partner (Carma Earth), and we provide proof of planting / tracking where applicable.9. Exclusions & LimitationsWe cannot offer refunds or replacements in certain circumstances, including but not limited to:Misuse of the productOpened/unsealed packs in cases of change of mind (except if faulty)Claims made after the applicable time limits (cooling-off, guarantee periods)Bulk/commercial orders (unless expressly covered)Where evidence is not provided where reasonably requiredAbuse or fraudulent claims (e.g., multiple claims under different accounts for same issue)10. Process to ClaimTo make a refund, replacement, or guarantee claim:Contact us at [email protected] with:Order numberDelivery dateYour name & postcodeDescription of the issuePreferred remedy (refund or replacement)Photos or evidence if relevantWe will assess within 14 working days and respond with next stepsIf return needed, you’ll receive instructions and return addressOnce claim is approved, we will initiate the refund or send replacement11. Refund TimingRefunds will be made to the original payment method within 14 calendar days of our acceptance of your claim or upon receiving the returned goods (whichever is later), unless statute requires otherwise.12. Contact InformationIf you have any questions or wish to make a claim:Email: [email protected]Telephone: 0300 777 8888